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Covid-19 Update


9th December 2021


Dear Valued Customer


RE: Important info for ordering with us - let’s get it done together!




Firstly, I want to thank you for your support in 2021. It’s been an extremely busy year, with numerous challenges for many across our local communities.

As we approach the holiday season, I feel it’s important to keep you posted on how we’re navigating some of the current delivery and shipping challenges facing many Kiwi businesses, and share some information to help you source your workplace consumables over the next few months.


Courier Network Congestion
In the lead up to Christmas the courier network is continuing to experience significant increases in parcel volumes, particularly in Auckland and Hamilton.

  • OfficeMax’s current delivery timeframes from when you place your order are;
    • North Island 2 - 6 business days
    • South Island 2 - 4 business days
  • You may experience a delay beyond this timeframe if you are located in some parts of Auckland or Hamilton
  • Individual parcels within your order may arrive at different times, this can happen if;
    • we complete packing one of your parcels early and send it out immediately to minimise any delay
    • your order contains items classified as Dangerous Goods, which must be shipped separately
    • parcels in your order become separated in the courier network
Product Shortages
Due to significant capacity constraints with global shipping, product shortages are becoming increasingly common throughout New Zealand. Our team is working hard behind the scenes, buying early and substituting products of the same or better quality where necessary - we apologise if your favourite brand is out of stock.



Tips for a smooth ordering experience with OfficeMax
  • Order earlier than you would normally via officemax.co.nz to allow for extended delivery times
  • Stock up and consolidate smaller orders into one large order, this will help reduce pressure on the courier network
  • Check stock availability when you order online and look for available alternatives wherever possible
  • Check the delivery status of your online order using this courier tracking tool
Delivery Enquiries & Returns
Before calling or emailing our contact centre with a delivery enquiry we ask you to please wait for at least 7 business days (North Island orders) and 5 business days (South Island orders). This will help reduce overall customer wait times while our team are experiencing a record number of requests. In addition if you have items to return to OfficeMax we are now able to process them, find out more here.

It has certainly been a busy, eventful and unpredictable year and I appreciate your ongoing support. I’m extremely proud of our teams across the country who have been working tirelessly to deliver the excellent service you’ve come to expect from OfficeMax.

I wish you a safe, restful and happy holiday season with friends and family.



Kind regards 

Kevin Obern

Managing Director



Covid-19 FAQs


How long will it take to receive my order?


Due to COVID-19 restrictions and increased parcel volumes, delivery timeframes across the North Island are 2-6 business days from when you placed your order. South Island deliveries are 2-5 business days. Please note that parcels within an order may arrive at different times.  

The latest delivery timeframes are kept up-to-date on our website, you can find out more here

Our contact centre is experiencing high call and email volume, it would be extremely helpful if you only contact us if your order has failed to arrive after at least 7 business days. We encourage you to place your order earlier than you would normally to allow for these extended delivery times. 

For most orders placed online you can check the delivery status of your order using the courier tracking tool, find out more here



How can I change my delivery address?

NZ Post have advised that at present they are unable to redirect deliveries to businesses which are temporarily closed.

If your workplace is closed, or you have staff working from home we encourage you to change the delivery address at order checkout stage when you order online at officemax.co.nz. Our national contact centre team can change this for you also if you choose to place your order directly with them.



How can I return products?

Unfortunately, our courier partner is unable to collect returns during level 3.