COVID-19 Update: As an essential provider OfficeMax remains open and shipping orders to ensure your workplace has the products you require to keep operating and safe. MORE INFO
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Dear Valued Customer

RE: We’re here to support you through Alert Levels 3 and 4

OfficeMax continues to support New Zealand workplaces with the essential products required to keep businesses running and staff and students working or learning from home.

Our wide range of PPE, cleaning and hygiene supplies remains available to help you keep your staff and customers safe across all alert levels.

Face Masks update
  • We are experiencing a high demand for face masks and our sourcing team are working around the clock to maintain supply of all key types – please ‘shop normally’ to help us manage and maintain stock availability for all.
  • If your workplace has specific requirements, please contact your OfficeMax Account Manager who will work with our Safety team to source your business needs.
Substitutions
  • The NZ market continues to face ongoing logistics challenges and from time to time it’s possible we’ll see out-of-stocks for some items.
  • We’re committed to ensuring our customers can continue to operate - so if we experience temporary supply chain disruption on a key essential product, we’ll automatically substitute what you have ordered with an equivalent or superior product (where available) for the same price as the product you originally ordered.
Delivery timeframes
  • There may be some delivery delays for our North Island customers. This is due to both increased safety measures for staff working in our supply chain as well as increased activity across the NZ Post courier network.
  • The latest delivery timeframes are kept up-to-date on our website, you can find out more here.
  • If you have an especially urgent need for specific products, please contact us on 0800 426 473.
Delivery address changes
  • NZ Post have advised that at present they are unable to redirect deliveries to businesses which are temporarily closed.
  • If your workplace is closed, or you have staff working from home we encourage you to change the delivery address at order checkout stage when you order online at officemax.co.nz. Our national contact centre team can change this for you also if you choose to place your order directly with them.
Returns
  • The return of goods remains temporarily suspended.
  • We will advise you by email and on our website when our transport partners are able to collect items again.
Getting in touch
  • Both of our Distribution Centres continue to operate however all our office-based staff are working from home whilst we are in Alert Levels 3 and 4.
  • Your usual OfficeMax Account Manager continues to be available by phone, video conference or email.
  • If you need to place an order or check stock availability we encourage you to go to officemax.co.nz first. Otherwise please email our customer support team at enquiries@officemax.co.nz.

Finally, I’d like to especially acknowledge the team in our Distribution Centres who have worked tirelessly on-site throughout lockdown – their safety and that of their families remains our first priority and we are highly appreciative of their dedication and ongoing commitment to meet our customers’ needs during this time. We will keep you updated with any further changes. Stay safe.


Kind regards

Kevin Obern

Managing Director

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