North Island Customers: we’re working on exciting improvements for our distribution centre! This week only on Thursday our order cut off will be extended to 5pm. On Friday our order cut off will be midday.
We encourage you to order as early as possible - delivery may take up to three days as we catch up on the backlog of orders, read more.

Easy Online Returns

Money-Back Guarantee

OfficeMax offers a money-back guarantee on most products purchased from our catalogue and returned within 14 days of delivery in the original condition and packaging. This money-back guarantee excludes food, beverage & first aid products, furniture, goods expressly sold on a non-return basis and non-standard products sourced specifically for you. Delivery charges will not be refunded and in some instances you may be charged for collection.

Request Return

To request to have unwanted goods picked up, please select the option that applies to you: 

I have an existing personal or business account:
1. If not already logged in, log in to your online OfficeMax account
2. Navigate to Your Account > Your Order History and search for the order associated with the item(s) you wish to return
3. Click the Return Items button
I used Guest Checkout for my purchase:
Please click here to fill out the Guest User form

Returned goods will only be accepted if the return request is agreed to by OfficeMax and each carton has the OfficeMax generated Return Advice Number affixed. To view the full Return Terms and Conditions, click here.

  • If OfficeMax agrees to accept the return of the goods, you will be emailed a Return Advice Number document. Please print out and attach a copy of this document securely to the outside of each carton or parcel prior to collection.
  • The goods must be in a saleable condition and unopened with no damage to the product outers. Please do not write on the product outers or attach documents directly to them. Instead, please either wrap the items to make a parcel or pack them in a carton.
  • The goods must be ready for collection at your front office/reception.
  • OfficeMax will arrange for collection of goods within 5-10 working days of approval of the return request.
For return of faulty products, short orders, additional items incorrectly sent, or regarding warranty issues please contact us on 0800 426 473

Guest User Return Request
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