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Frequently Asked Questions

Packaging & Shipping

How does OfficeMax select the right sized carton for my order, especially if I only order one item?

Why are some things packed together but others come separately, especially when they are the same order, and should all fit in one carton?

Why are some items placed in plastic bags?

How does OfficeMax determine how much void fill to use?

Is OfficeMax’s packaging recyclable?

Why does OfficeMax use plastic void fill, instead of paper?

Why is the labeling of the number of cartons I received confusing? For example I got labels that said 1 of 3, 2 of 3, 3 of 3 and 4 of 3?

Why is there only one item in a carton when they could have fitted in another carton with the rest of my order?

Why do I get split deliveries (for example one parcel today and one the next day)?

Why do I not always receive a delivery docket or invoice with my order?

Why do multiples of some items get split across many cartons?

New Features

Will my old login details work?

What are the key differences between the old site and the new site?

Will there be any more changes?

Is there a User Guide?

How do I log into the website?

Can I still access the old OfficeMax website content?

How do I refresh my browser cache?

The website isn’t displaying correctly on my screen. How do I fix this?

Ordering

How do I know if there is stock currently available for an item I want to order?

The product I want to order is out of stock. How can I order it?

How do I place an order on the website?

How do I enter a promotional code for my order?

I’m having problems placing my order. What should I do?

Can I track my orders online?

How do I know if OfficeMax has received my order?

Can I cancel my order?

What should I do if I’ve received an incorrect item in my order?

What should I do if I am missing a product in my order?

Shopping Online

How do I add products to my range?

Can I request copies of my invoices via OrderMax?

Does OrderMax display live pricing?

Payment

What payment methods do you offer?

When will the order charges appear on my credit card?

Delivery

What delivery charges will I incur for my order?

How long will it take for my order to arrive?

I haven’t received my order within the expected time. What should I do now?

Returns

What is your returns policy?

I’ve received my order but the items are damaged. How do I organise an exchange?

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